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Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation


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Patricia Seybold Group’s Customers.com Research:

Product Evaluations

Do you know how to select the Information Technology (IT) solutions that will make it easy for your customers to do business with you? Do you put customer-critical priorities at the top (or the bottom) of your IT decision-making? Are you good at evaluating trade-offs between Commercial Off the Shelf (COTS) applications, do it yourself (DIY), or Software as a Service (SaaS) for your needs? We offer FREE detailed, customer-centric evaluation frameworks for the key IT solutions you’ll need to deliver a fantastic customer experience and to streamline your own operations.

We also provide detailed objective evaluations of the top offerings in each of the following categories using our customer-prioritized evaluation criteria:

See all of our Product Evaluations reports.

Most Current:

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Susan Aldrich

Free Evaluation Frameworks:

Enterprise Search, Navigation & Discovery Framework

E-Commerce Search, Merchandising & Marketing Framework


Mitch Kramer

Free Evaluation Frameworks:

Customer Service Evaluation Framework

E-Commerce Evaluation Framework


Matthew Lees

Free Evaluation Framework:

Online Customer Community Platforms Evaluation Framework


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