|  Product
Search, Navigation, and Findability
Description
Are your customers, partners or employees frustrated with
searching but not finding? Are you trying to improve findability at your company?
Our research in search and findability is designed to support
the solution selection process. First, we explain the value of implementing
premium search technology and how it relates to your company’s information
management practices (or lack thereof). Next, we identify detailed customer
requirements for search solutions, evaluate the top products against those requirements,
provide side-by-side comparisons, and offer an RFP template you can use to help
you chose the solution that best meets your needs. Finally, we describe how
companies have been successful in implementing search technology and managing
findability.
Our customer requirements are presented as evaluation frameworks
comprised of several dozen criteria against which you can evaluate individual
products and compare multiple products. The criteria are derived from analyzing
critical Customer Scenarios, and address capabilities, architecture, product
marketing and company viability. Our research incorporates customer and vendor
interviews and experiences with the technology being evaluated.
To date, we have created and applied evaluation frameworks
for self-service and support search solutions and product search solutions.
The Essentials
- Enterprise
Search Planning and Evaluation Matrix, Version 3
A
Blank Matrix to Facilitate
Your Evaluation
01/17/2008 - Susan Aldrich
- Enterprise
Search Planning and Evaluation Framework, Version 3
How to Plan and Select
Search, Navigation, and Discovery Solutions for Web
Sites, Applications, Intranets, and as Enterprise
Platforms
01/03/2008 - Susan Aldrich
- Enterprise
Search Planning and Evaluation Framework, Version
2
How
to Plan, Select,
and Manage Search
and Navigation Solutions
for Web Sites and
Applications
06/15/2006 - Susan Aldrich
Featured Research
- Search
Product and Company Update
Part 1, Privately Held Companies:
Strong Second Half Finishes a Strong 2007
03/27/2008 - Susan Aldrich
- Roles
and Responsibilities
Patty’s Dream Team: Roles
and Responsibilities
03/19/2008 - Patricia Seybold with Susan
Aldrich
- Five
Principles of Customer Engagement
How to Connect More People
to the Products They Need
02/28/2008 - Susan Aldrich
- Avoiding
Search Pitfalls
How to Sidestep and Recover
from the Worst Problems
11/08/2007 - Susan Aldrich
- Search
Product and Company Update
Part 1, Privately-Held Companies:
Very Strong First Half in 2007
10/11/2007 - Susan Aldrich
- The
First Big Mistake in Search and Knowledge Projects
Establishing the Right Vision
and Compelling Communications
07/19/2007 - Susan Aldrich
- Customer
Support: Success with Knowledge Management
Developmental Model Observed
06/07/2007 - Susan Aldrich
- Enterprise
Search Evaluation: Endeca Information Access Platform
V.5.1
Ecommerce Search, Merchandising,
and Marketing
05/10/2007 - Susan Aldrich
- Enterprise
Search Evaluation: Fredhopper Access Server V.6.0
Evaluation
Marketing Automation, Scalability, and Configurable
Search for Commerce
01/25/2007 - Susan Aldrich
- Site
Search Self-Assessment
How Does Your Company’s
Search Capability Stack Up?
11/02/2006 - Susan Aldrich
- Search
Product and Company Update
Part 2, Private Companies:
Strong First Half in 2006
08/24/2006 - Susan Aldrich
- Search
Product and Company Update
Part 1, Public Companies:
Slowing First Half in 2006
08/17/2006 - Susan Aldrich
- What
Differentiates the Search Experience?
Philosophy and Search Management
Make the Difference at Online Department Stores
07/27/2006 - Susan Aldrich
- Search
Experience Metrics
Key Indicators You Should
Be Tracking for Customer Search Experience
07/06/2006 - Susan Aldrich
- Seeker
Experience Survey
Is Search Getting Better?
06/01/2006 - Susan Aldrich
- Bloomingdales.com
Merchandising and Customer
Experience
04/27/2006 - Susan Aldrich
- Macys.com
Merchandising and Customer Experience
04/13/2006 - Susan Aldrich
- Product Search Research Collection
Establishing evaluation criteria, in-depth analysis, side-by-side comparison, and ranking of five leading product search providers (ATG, Endeca, FAST, Mercado, and WebSideStory)
03/30/2006 - Susan Aldrich
- PSGroup Bull’s-Eye: Product Search Solutions
Which Providers Offer the Best Overall Capabilities? Featuring ATG, Endeca, FAST, Mercado, and WebSideStory
02/16/2006 - Susan Aldrich
- Emerchandising Framework
Applying the 4 Es for Customer Ease
01/19/2006 - Susan Aldrich
- Product Search Solution Feature Comparison Matrix Round 2
Comparing ATG, Endeca, FAST, Mercado, and WebSideStory against Our Evaluation Framework
01/19/2006 - Susan Aldrich
- Product Search Solution Evaluation Matrix
A Blank Matrix to Facilitate Your Evaluation Process
01/19/2006 - Susan Aldrich
- ATG Commerce Search V.2006.1 Product Search Solution
Cross-Lifecycle Customer Experience and Cross-Channel Marketing
12/22/2005 - Susan Aldrich
-
Endeca InFront V.4.7 Product Search Solution
Guided Navigation and Advanced Merchandising
10/6/2005 - Susan Aldrich
-
IBM’s Strategy for Search
Unstructured Information Management Architecture Signals Sea Change
09/08/2005 - Susan Aldrich
-
Are You Handling Content Management as a Customer-Critical Issue?
Shoddy Content Management Will Adversely Impact the Value of Your Company
07/21/2005 - Patricia Seybold
-
WebSideStory Search Product Search Solution
Hosted Search and Navigation
07/14/2005 - Susan Aldrich
-
In Google We Trust?
What’s Google’s Impact on Your Strategy?
07/07/2005 - Patricia Seybold
-
Discovering Findability Requirements from Customer Scenario Maps
Building Your Search and Navigation Approach
05/12/2005 - Susan Aldrich
- FAST
ImPulse V.5.0 Product Search
Merchandising, Collaboration,
and Analysis
03/31/2005 — Susan
Aldrich
- Mercado
CSN V.3.0 Product Search
Leading Merchandising Environment
and Buyer Experience
02/24/2005 — Susan
Aldrich
- Product
Search, Findability, and Navigation - Volume 1: Decision
Maker's Guide
Evaluating Search Solutions
that Will Help Your Customers Quickly Find the Right
Products
12/28/2004 — Susan
Aldrich
- Product
Search, Findability, and Navigation - Volume 2: Product
Reviewer's Guide
Evaluating Search Solutions
that Will Help Your Customers Quickly Find the Right
Products
12/29/2004 — Susan
Aldrich
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