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Product Search, Navigation, and Findability

Description

Are your customers, partners or employees frustrated with searching but not finding? Are you trying to improve findability at your company?

Our research in search and findability is designed to support the solution selection process. First, we explain the value of implementing premium search technology and how it relates to your company’s information management practices (or lack thereof). Next, we identify detailed customer requirements for search solutions, evaluate the top products against those requirements, provide side-by-side comparisons, and offer an RFP template you can use to help you chose the solution that best meets your needs. Finally, we describe how companies have been successful in implementing search technology and managing findability.

Our customer requirements are presented as evaluation frameworks comprised of several dozen criteria against which you can evaluate individual products and compare multiple products. The criteria are derived from analyzing critical Customer Scenarios, and address capabilities, architecture, product marketing and company viability. Our research incorporates customer and vendor interviews and experiences with the technology being evaluated.

To date, we have created and applied evaluation frameworks for self-service and support search solutions and product search solutions.

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