|
What Are the Requirements for Effectively Doing Business with Customers?
Five Steps to Success in Designing a Customer-Centric Business:
Chapter 1—Customers.com 2.0
Fine-Grained Information Objects, Variants, and Layered Architecture Form the Solution
Outside
In
What’s Beyond Web 2.0 and Enterprise 2.0? Biz 3.0!
Focus Your Electronic Business Efforts on Saving Customers Time and Sparing Them Aggravation
The Underlying Principles for Successful Ventures
Making It Easy for Customers to Do Business with You
An Organizational Roadmap for Your Customers.com® Initiatives
Online Customer Communities Are Strategic
Why We All Need to Build a Core Competency in Nurturing Customer Communities
Customers.com Handbook
Making It Easy for Customers to Do Business with You
Contending with Content
The Five Labors that Deliver Compelling E-Business Experiences
Syndicated Product Content Management Is One of the Greatest Challenges in E-Commerce
Invest in Product Content Management and Make It Easier for Your Customers to Do Business with You
Understanding the Requirements for E-Markets
Where Should you Place Your Bets?
How Are Organizations Benefiting from Customer-Focused Online Strategies?
Consumer Electronics
Managing Product Content at Hewlett-Packard
A Practical, yet Innovative and Elegant Approach
Philips Consumer Electronics Gets Closer to Its Customers
Personalization and Manufacturers’ Aisles Are Key Strategies for Customer and Dealer Loyalty
(Back to top)
Education
Nature Reinvents Textbooks
Scitable: A NextGen Ecosystem for Learning & Teaching Science
Digital Natives in the Classroom Are Propelling Us to School 2.0
A Few of David Warlick’s Thoughts on How Kids and Web 2.0 Are Reshaping Education and Publishing
Health & Fitness
Empire Blue Cross and Blue Shield Delivers Customer-Centric Services over the Web
Using E-Business Portals to Transform Relationships with Members, Physicians, Brokers, and Employers
High Tech
Amazon’s Other Business: Cloud Computing
Why and How Is Amazon Web Services, LLC Shaping the Future of Web-Based Businesses?
Cisco Systems
Growing a Vibrant Online Community for More Than a Decade
How Citrix Evolved Its Online Community of Customer Advisors
How to Recruit and Manage a Private Customer Community
IBM.com’s New Look: More Than a Face Lift
Using Service-Oriented Architecture to Provide an Adaptive Web
National Semiconductor’s New WEBENCH® Visualizer Raises the Bar
A Sophisticated, Yet Simple to Use, Web Dashboard
Delivering Content in Context at National Semiconductor
Organizing and Visualizing Content for Reference Hardware Designs
National Semiconductor Seduces Its Value Chain
A Best Practice in Electronic Commerce
Insurance
Standard Life
Creating the Infrastructure to Take Advantage of Changing Business Conditions
Manufacturing & Distribution
How Custom Product Design Can Spawn Customer-Centric Ecosystems
How National Semiconductor, CustoMax, and Zazzle Built Vibrant Ecosystems
Bacardi Limited Leverages Groupware into Electronic Commerce
Providing a View into the Supply/Distribution Chain
How Visual Comfort Uses GroveSite’s Collaborative Workspaces to Improve Time-to-Market
A Small Lighting Design and Manufacturing Firm’s Innovative Use of Shared Workspace
(Back to top)
Publishing
AIP UniPHY: Creating a Professional Social Network
How the American Institute of Physics is Creating Value Add for its Members
Using Search Engines to Find New Customers at the American Institute of Physics
Scientific Publisher Combines Findability with 'Buy by the Piece' to Grow Its Customer Base
Publishing 2.0/Libraries 2.0: Students are Shaping the Future of Academic Publishing
How Graduate Students Want to Interact with Information
The Wall Street Journal Interactive Edition, 1997
Extending and Enhancing the Marketplace for Business Information
Adding Executive Job Searching to the Wall Street Journal Interactive Edition
Crossing the Digital Divide for Job Recruiting
Understanding Digitization: Trends in Business Models
Important Lessons from Scientific, Medical, and Technical Publishing
Wikipedia Evolves Its Policies
Submissions on Living People are Now Moderated to Reduce Vandalism
Retail
Will Amazon Lose Marketshare to Apple in Digital Content?
How Amazon.com Could Sell More Digital Content in the Post iPad Era
What Differentiates the Search Experience?
Philosophy and Search Management Make the Difference at Online Department Stores: Bloomingdales.com, Macys.com, NeimanMarcus.com, and Nordstroms.com
The Amazon/Office Depot Relationship for Selling Computer Components
Offering a Seamless Customer Experience across Multiple Business Partners
Bloomingdales.com
Merchandising and Customer Experience
E-Merchandising at drugstore.com
How drugstore.com Organizes and Automates Product Merchandising and Marketing
Duck Head Apparel Goes National on the Web
Non-Catalog Retailer Tackles E-Commerce
Macys.com
Merchandising and Customer Experience
Web Services Sell Groceries at Tesco.com
New Approach Provides Rich Customer Experience and Future-Proofs the Home-Shopping Application
Visionaries’ Best Practices
What Customer-Centric Visionary Execs Are Doing in 2007
Customer-Outcome-Driven Businesses, Disappearing Home Pages, and Other Trends
What's on the Minds of Lead Customer-Centric Executives in 2006?
Patty’s Visionaries Share Their Visions, Their Realities, and What’s Working for Them
Concerns of Customer Visionaries in Q4 2005
Visionary Customer-Centric Executives Are Tackling Next-Generation E-Business Challenges
Concerns of Customer Visionaries in Q2 2005
Issues, Initiatives, and Requirements from Customer-Centric Executives
(Back
to top)
|