Matthew Lees Vice President Consultant / Analyst (Full Bio) (PDF of Full Bio) Current Research Focus: Customer Communities Social Networking

Featured Research

• How Should You Manage Customer Communities?
  Roles and Responsibilities You’ll Need for Your Customer-Centric Organization
  04/17/2008 - Matthew Lees
• Building a Customer Community with Wetpaint
  How a Wetpaint Wiki Can Support Your Customer Community
  03/06/2008 - Matthew Lees
• Online Community Platform Evaluation Matrix
  A Blank Matrix to Facilitate Your Evaluation and Planning
  01/17/2008 - Matthew Lees
• Framework for Evaluating Online Community Platforms, Version 2
  How to Evaluate Solutions that Enable Online Customer Communities
  01/10/2008 - Matthew Lees
• Puzzle #2
  Six Themed Sudokus
  12/20/2007 - Matthew Lees
• Puzzle #2: Solutions
  Six Themed Sudokus
  12/20/2007 - Matthew Lees
• Who Owns Community?
  An Approach to Aligning Community Authority and Responsibility
  11/01/2007 - Matthew Lees
• Active Community Members: What Makes Them Tick?
  Interviews with Four Active Members of Service and Support Communities
  09/20/2007 - Matthew Lees
• Jive Software’s Clearspace X
  Integrated Platform for Customer Community and Collaboration
  08/23/2007 - Matthew Lees
• Helping Customers with Self-Control (of Their Own Content)
  Enabling Customers to Control How and with Whom They Share Their Stuff
  08/02/2007 - Matthew Lees
• Leverage Software’s CommunityConnect Platform
  Hosted Solution for Customer-to-Customer “Matchmaking”
  06/21/2007 - Matthew Lees
• Best Practices in Moderating Online Communities
  Making It Easy to Cultivate and Manage a Vibrant Customer Community
  04/25/2007 - Matthew Lees
• Community Surfing
  What You Can Learn from Communities You Don’t Own
  04/05/2007 - Matthew Lees
• Foster Community
  Strengthen Relationships and Help Customers Help Each Other
  03/14/2007 - Matthew Lees
• Measuring the Success of Online Communities
  A Customer-Centric Approach to ROI
  02/22/2007 - Matthew Lees
• Puzzle #1: Crossword Puzzle
  Are You Up to Speed on Web 2.0?
  11/22/2006 - Matthew Lees
• A Social Networking Primer
  Understanding the Basics: Connecting, Sharing, Finding, and Tagging
  11/09/2006 -Matthew Lees
• Lithium Technologies Online Community Platform
  Hosted Service for Powering Customer Communities
  10/26/2006 - Matthew Lees
• Framework for Evaluating Online Community Platforms
  How to Evaluate Solutions that Enable Online Customer Communities
  10/12/2006 - Matthew Lees
• Best Practices in Engaging Customer Community Members
  Making It Easy and Exciting for Your Customers to Participate
  08/17/2006 - Matthew Lees
• Enabling Customer Communities
  Things to Think About When Selecting an Online Customer Community Platform
  07/20/2006 - Matthew Lees