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Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation


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Patricia Seybold Group’s Customers.com Research:

Customer Communities

How should you approach the development and ongoing management of your customer communities? Online customer communities help customers connect and collaborate with each other, answer each others’ questions, solve each others’ problems, and get an inside track on things they care about. Customer Communities provide a valuable way for you to support, engage with, learn from, and empower your customers.

See all of our research reports on Customer Communities.

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Matthew Lees

Free Customer Communities Research:

Who Owns Community? Who in your firm should oversee your customer communities?

Online Community Platform Evaluation Matrix

Framework for Evaluating Online Community Platforms, Version 2


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