memberships consulting research customer co-design events books blogs company
email
password  
Register   Help Sign In

Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation

Search our

advanced search

Search

  
Susan E. Aldrich
Senior Vice President
Senior Consultant/Analyst
(Link to Full Bio) (PDF of Full Bio)

Current Research Focus:

Search & Merchandising
Product Search, Findability, and Navigation Customer Metrics
Site & Enterprise Search Quality of Customer Experience (QCE)SM
Customer Experience Self-Service and Support Search


Susan Aldrich's Podcast and Webinar:

Podcast: Marketing, Metrics and Customer Experience
with Shaun Ryan, CEO, SLI Systems
(Transcript)

Webinar: The Secret to Great Search Results - It's Easier Than You Think
with Scott Brave, PhD, CTO, Artificial Intelligence & Human-Computer Interaction, Baynote, Inc. (Registration required.)


The Essentials

Recommendation Evaluation Framework, Version 1
Evaluating Recommendation Engines, Platforms or Services
01/07/2010 - Susan Aldrich
Five Steps in Selecting a Search Engine
Increase the Success of Your Search Selection and Implementation
10/23/2008 - Susan Aldrich
Ecommerce Search Planning and Evaluation Framework, Version 1
How to Plan and Select Search, Navigation, and Discovery Solutions for Ecommerce Web Sites
08/28/2008 - Susan Aldrich
Ecommerce Search Planning and Evaluation Matrix, Version 1
A Blank Matrix to Facilitate Your Evaluation
09/04/2008 - Susan Aldrich
PSGroup Comparison Matrix: Ecommerce Search Solutions
Featuring Celebros, Endeca, Fredhopper, Mercado, and SLI Systems
07/24/2008 - Susan Aldrich
Ecommerce Search Product Comparison
How Five Leading Vendors Address Ecommerce Search and Search Marketing
09/10/2009 - Susan Aldrich
Enterprise Search Planning and Evaluation Matrix, Version 3
A Blank Matrix to Facilitate Your Evaluation
01/17/2008 - Susan Aldrich
Enterprise Search Planning and Evaluation Framework, Version 3
How to Plan and Select Search, Navigation, and Discovery Solutions for Web Sites, Applications, Intranets, and as Enterprise Platforms
01/03/2008 - Susan Aldrich

See more of Sue Aldrich's research reports.

Most Current: