CUSTOMERS.COM® RESEARCH FROM THE PATRICIA SEYBOLD GROUP
Nature
Reinvents Textbooks
Scitable: A NextGen Ecosystem
for Learning & Teaching Science
By Patricia Seybold, CEO & Sr. Consultant/Analyst,
October 1, 2009
NETTING
IT OUT
Scitable (Scitable.com)
is a 21st century online learning resource about genetics for students and
faculty. It's provided for free by Nature Education. The content is expert-sourced;
not crowd-sourced. Yet, there's plenty of user-generated educational content.
Customers are
faculty and college students and teachers and high school students. Students
can follow their own "learning paths." Faculty can build online classrooms
to leverage Scitable's content.
Scitable is Nature
Education's attempt to replace traditional scientific textbooks with a new
way of engaging students as well as a new business model. Students look online
for resources and information. So, instead of having students pay $150 for
a definitive science textbook, why not have educational institutions pay
for a content- and expert-rich learning community? Why not have sponsors,
who want to hire these students, help foot the bill? Scitable is already
exceeding Nature's expectations in its first year of a two-year trial and
a ten-year strategic plan.
I interviewed
Vikram Savkar, the SVP & Publishing Director at Nature Education, who
led the innovation team at Nature to create and launch Scitable. In this
first part of our case study, we describe what the Nature Education team
set out to accomplish, what they built, and how customers are using it. In
our second installment, we will describe how they built Scitable and what
they learned.
THE QUEST:
BLOW UP AND REINVENT THE TEXTBOOK PUBLISHING MODEL
Vikram Savkar
was a publishing revolutionary with a history of product innovations looking
for an opportunity to implement a bolder, disruptive strategy than was possible
at the traditional players. "I started out in the textbook publishing industry.
We created custom publishing solutions. This seems like a fantastic new direction
for the industry, but every custom book cannibalized the print text book.
At my former employer, we had a billion dollar textbook base. We needed to
grow revenues three percent per year. The traditional textbook was still
in the driver's seat of that strategy; yet it was clear that this traditional
model has a limited shelf-life."
Vikram wasn't
satisfied with making incremental improvements to the textbook publishing
model. He wanted to challenge the underlying assumptions on which that model
was based:
Vikram wasn't
satisfied with making incremental improvements to the textbook publishing
model. He wanted to challenge the underlying assumptions on which that model
was based:
- Professors
and teachers "adopt' one or two textbooks for their courses.
- Students buy
these books for prices ranging up to $150 each.
- Each textbook
is written by one or two experts (often professors) under contract to a
publishing company, in a process that takes at least three years.
- Professors/teachers
assign chapters to students to read and discuss for each class.
So, when Nature
Publishing Group (NPG) reached out to Vikram Savkar in 2007 and offered him
an opportunity to create a new educational division to reinvent scientific
textbook publishing, he jumped at the chance.
Nature Publishing
Group (NPG) is best-known for its flagship Nature international weekly journal.
NPG publishes 30 journals, Scientific American magazine, and many online
databases across the life, physical, and applied sciences and, most recently,
clinical medicine. The Nature.com Web site is one of the most popular scholarly
sites on the Internet, serving almost 12 million visitors a month. NPG is
a subsidiary of MacMillan Publishers, Ltd., which is, in turn, owned by a
German-based, family-run company, Holtzbrinck.
CAN WE
IMPROVE SCIENCE EDUCATION?
"If we want kids
to care about science, something very different needs to happen. We know
that students bail out of science at an alarming rate. 47 percent of students
who start out of science don't graduate in science1," Vikram
pointed out.
Vikram felt that
students' needs and behaviors had changed and that traditional textbook publishing
companies weren't going to able to move radically enough to shape the offerings
that would replace the current ones. "I saw an underlying migration of taste
combined with slow progress on traditional products. That creates an opportunity."
How Do
Students Want to Interact with Information?
At his last company,
Vikram had spent a lot of time talking with customers—both students
and professors/teachers. "We had a long list of things cued up that I knew
from talking to customers:
- Students learn
from people, not text. They like quick answers from people they trust.
- Students start
everything with an Internet search.
- Students'
mindshare is online. Eighty percent of students use Wikipedia as a first
resort. The information they use needs to be online—online is the
foundation. This reversal of polarities—start with online, then print
on demand—is a pretty basic and fundamental shift.
- Students feel
that information should be free and ubiquitous, never mind the irrationality
of that expectation.
- Textbooks are
expensive in a print form and isolated from the scientific community.
- A learning
environment needs to be interactive, so the student can get feedback.
- It needs to
be personalized, based on their strengths and weaknesses, and their learning
style.
- There is a
huge gap between what the students want/need and what they are forced to
buy."
How Receptive
are Faculty to Online Learning Resources?
Vikram learned
that teachers and professors who are under sixty years old are more amenable
to online learning solutions than those over sixty. Yet, he found that, "on
the whole, faculty are very clear that running classes online is an effective
way to teach students, letting them learn following their own learning style,
get support, interact with faculty, experts, and their peers."
What Do
Students and Teachers Both Want?
Both students
and teachers wanted students to be exposed to authentic scientific inquiry
early in their science education. Inquiry is at the heart of science. Learning
and understanding how scientists do science is important.
Both students
and faculty want to be able to interact directly with each other around the
topic(s) at hand, and also to be able to interact with interested researchers—the
people who are actually engaged in scientific research. They wanted to get
plugged into the scientific community and to leverage that community as a
learning resource.
Scitable
© 2009
Nature Education
This
report continues...
**Endnote**
1) Xianglei
Chen, MPR Associates, Inc. and Thomas Weko, Project Officer National Center
for Education Statistics, “Students Who Study Science, Technology,
Engineering, and Mathematics (STEM) in Postsecondary Education,” Stats
in Brief, U.S. Department of Education NCES 2009-161, Institute of Education
Sciences, National Center for Education Statistics, July 2009.
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