CUSTOMERS.COM® RESEARCH FROM THE PATRICIA SEYBOLD GROUP
Developing
Change Agents to Spawn Grass Roots Innovation and Transformation in Africa
Lessons Learned from Rural
Africa Could Apply to Your Organization!
By Patricia B. Seybold, CEO and Senior Consultant,
April 10, 2009
NETTING IT OUT
The Uganda Rural Development and Training Programme (URDT) has become a hotbed
of innovative practices in integrated rural development. In this report,
we focus on the innovations that URDT has created and the unique innovation
transfer process that they are currently piloting through the training
and deployment of committed young women as change agents in rural communities.
Many other development efforts have failed to create long-lasting results because
too often any progress made by an individual is cut short by the weakest
link in that person’s life. For example, a child might successfully
enroll in school, but then die of malaria. Or a woman might learn how to
start a small business, but then be prevented by her husband from doing
so.
URDT provides an integrated approach based on the concept that to achieve lasting
development, people must become empowered in all areas of their lives,
including education, health, economic self-reliance, human rights, and
civic participation. Since its inception, URDT has helped thousands of
people improve their lives and has received accolades from international
organizations for its innovative approaches.
URDT’s training of local people, especially women, to become leaders
and creators, is changing the way rural communities work. Might similar practices
work to spark customer-led innovation among your stakeholders?
Take-Aways for Fostering Innovation and Replicating the Innovation
Process
Here are the take-aways from URDT’s proven approach to grass roots innovation
which has been successful in rural Uganda for over 20 years:
Build a Culture of Customer-Led Innovation
• Promote a creative orientation (within and outside your organization).
• Instill multi-disciplinary, holistic systems thinking as a cultural norm
• Engage community members and stakeholders in co-design
How to Replicate Your Innovation Engine
• Attract and train visionary change agents.
• Ground them in creative orientation, visionary leadership, customer co-design,
cross-disciplinary systems thinking, and practical skills.
• Send them out to seed and nurture innovation by working with customers
in the field; Let them learn by doing, failing, and learning from their mistakes.
Provide coaching and celebrate successes.
• Network your change agents together and to the “mother ship” to
share learnings and innovations from the field.
The Uganda Rural Development and Training (URDT) Programme Does
Not Rescue People
It Empowers Them to Create Better Lives
From Poverty

Photo:
URDT
To
Prosperity

Photo:
Nick Korn
URDT’s
innovations in rural development have improved the lives of thousands of
rural Ugandans in nine counties. The house on the left is the typical rural
house. On the right, African Rural University students are talking with
a villager whose diversified farming has enabled him to begin construction
on a new, brick home. The URDT approach ignites the creative drive within
the people it touches.
HOW DO
YOU DEVELOP A SUCCESSFUL CUSTOMER-LED INNOVATION PRACTICE?
How do you build a successful, repeatable customer-led innovation practice
and culture? We tend to look for innovation best practices and examples
from corporate R&D labs, vibrant online customer communities, innovation
consultancies, innovation exchanges and competitions. But there are many
other places where innovation thrives. Uganda Rural Development and Training
Programme (URDT) in Kagadi, Uganda is one.
URDT: Celebrates Twenty-Two Years of Successful Grass Roots Innovation
Founded in 1987, URDT grew out of the evolving needs of the members of Kagadi,
a small rural community in the Kibaale District in western Uganda. The
three original founders—Mwalimu Musheshe, Ephrem Rutaboba, and Silvana
Franco—came to the district looking for a community whose leaders
would be interested in piloting a new form of grass roots community development.
The founders believed that getting aid from outside experts was the wrong
way for villagers in rural Africa to do development work. Instead, they
wanted the local people to create their own home-grown path to prosperity.
The three founders began by facilitating a community action planning session
under a mango tree in the small village. The villagers created a list of
priorities (clean water, sanitation, more prosperous farms, education and
jobs for their children, healthcare, better roads, electricity, etc.) Then
they began mobilizing to develop the know-how and to build the capacity
to change their circumstances.
Now, 22 years later, the town has 30 businesses, a 100-bed hospital, prosperous
farms, and a positive “can do” energy. Electricity has now
reached Kagadi town. The roads are improving. (The journey from Kampala
used to take two days by car; now it takes five hours.) The town and the
surrounding region have become more prosperous. Infant mortality has decreased
dramatically, as has domestic violence and corruption.
The Inception of URDT: How Do We Create Lasting Change?

In 1987,
URDT founders looked at rural development and asked: “What is wrong
with this picture? No change is happening.”
URDT’s original three-person team has grown to a dedicated staff (now
about 130 people) on an 80-acre campus that was deeded to them by a grateful
local county. The campus is a beehive of activity with three schools, a demonstration
farm, a community radio station, a computer and Internet center, social and
land rights counseling, a solar technology center, and many other trades being
learned and applied. There are typically about 500 people on campus at any
time. The students and staff work with community leaders, local farmers, businesspeople,
educators, churches, police, courts, and local non-government organizations
(NGOs) to develop and deliver education, training, practical know-how, and
access to resources to help local people take the necessary actions to improve
their lives. URDT has evolved its programs organically over the years, to serve
a region that now includes 6 million people in 9 districts.
For 22 years, this grass roots organization has been innovating in the field
of integrated rural development. Although not as well known as the Barefoot
College[1] in India or Grameen
Bank[2], the birthplace of micro-credit
in Sri Lanka, URDT is a hotbed of innovative, yet pragmatic practices for
sustainable rural development.
This
report continues...
**ENDNOTES**
1) The
Barefoot College was founded by Bunker Roy in 1972 “with the conviction
that solutions to rural problems lie within the community. The College encourages
practical knowledge and skills rather than paper qualifications through a
learning by doing process of education. The College addresses problems of
drinking water, girls’ education, health & sanitation, rural unemployment,
income generation, electricity and power, as well as social awareness and
the conservation of ecological systems in rural communities. The College
serves a population of over 125,000 people both in immediate as well as distant
areas. There are now many Barefoot campuses throughout India and in other
parts of the world.” From the Barefoot
College Web site home page in April, 2009.
2) for a brief history of the Grameen Bank and its beginnings
in 1976, please go to: http://www.grameen-info.org/index.php?option=com_content&task=view&id=19&Itemid=164
**ENDNOTES**
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