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CUSTOMERS.COM® RESEARCH FROM THE PATRICIA SEYBOLD GROUP

PSGroup Comparison Matrix: Ecommerce Search Solutions
Featuring Celebros, Endeca, Fredhopper, Mercado, and SLI Systems
By Susan E. Aldrich, July 24, 2008


OVERVIEW OF THE EVALUATION PROCESS


During the past 18 months, I evaluated five ecommerce search solutions using my Enterprise Search Evaluation Framework. This report analyzes a detailed, side-by-side comparison of 230 framework criteria for each of five products. The five products are:


Celebros Salesperson V 4.0


Endeca IAP V 5.1


Fredhopper Access Server V 6


Mercado 4


SLI Systems January 2008


This comparison matrix is a companion piece to the “PSGroup Bull's-Eye: Ecommerce Search Solution,” which presents our analysis of this data. The data is extracted from separate reports for each of the products, which analyze the product against the requirements of the framework.

 

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Susan Aldrich


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