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Patty's Visionaries
Patty’s Visionaries are visionary customer-centric executives—each
one handpicked by Patty Seybold based on his or her visionary work in “making
it easy for customers to do business” in their respective companies. Patty’s
Visionaries are chronicled in the case studies she writes; they are the role
models that others seek to emulate. They are highly placed (VPs or above) and
well-respected in their organizations. They drive change. They deliver results.
They make money. They are transforming their businesses from the outside in.
Patty’s Visionaries’ group began in 1998 as a
forum for the Visionary E-Business Leaders chronicled in Customers.com to
get together to learn from one another. Since then, the group has evolved
to include many
of the leading movers and shakers not only in ebusiness, but also in cross-channel
customer experience, multi-channel retailing, epublishing, and relationship
marketing. While Visionaries share a passion for the transformative power of
the Web, their work typically takes them across channels and touchpoints—streamlining
and transforming businesses and business processes that impact customers.
Members
include both Visionary Business executives and Visionary IT executives from
Fortune 1000 companies in a wide variety of industries—both B2B and
B2C. Visionaries appreciate the unique opportunity to support and challenge
each
other as well as the cross-pollination of ideas across industries and customer
sets.
If you’re a true customer-centric visionary and you’re
willing to share your work and your experiences with your peers, and gain the
support and encouragement of others who are on the leading edge, contact Patty
Seybold.
How Visionary Customer-Centric Execs Keep Innovation Alive
Take-Aways from Patty’s Visionaries’ Spring 2009 Meeting
NETTING IT OUT
Patty’s Visionaries are a hand-picked group of customer-centric
executives that I meet with as a group twice a year. The tradition began in
1998, with the executives featured in my first book, Customers.com. We’ve
kept the group going ever since, adding new members as people retire or change
jobs.
What these people have in common is that they are all well-respected
in their respective organizations and acknowledged as change agents. They
carry P&L
and operational responsibilities. They deliver great results.
Most are intimately involved with their companies’ Internet
strategies. In fact, these Internet strategies typically shape their overall
business strategies.
They are natural innovators and leaders. They are great listeners.
They are also great story-tellers. It’s a privilege to listen to them
compare notes and share their stories every six months.
Here are some of the themes and learnings that I took away
from this Spring’s
Visionaries’ meeting.
Download this report.
The next Visionaries’ meeting is currently
scheduled:
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