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Customers.com® Advisory Service from Patricia Seybold Group

About This Service (Download PDF)

All of our research is actionable. Our subscribers use our research to shorten time to
market, to lower costs, and to reduce risk in their decisions to evaluate, select, design,
develop, implement, and support all of the key information technology resources in the
customer experience that they want to deliver. Their benefits are more satisfied and
profitable customers, more effective organizations, and more effective and efficient
technology investments.

Standard corporate memberships begin at $20,000 for an annual enterprise license.

Key Features

Our research has significant advantages and differentiators:

  • Customer-Centric Research. Our research not only takes a customer perspective, it is about the products and technologies that customers use.

  • Focused Coverage. We’re a small and focused firm. We cover the areas that are the most critical to your customer experience.

  • Vision and Thought Leadership. We’re always ahead of the curve. Patricia Seybold and her colleagues have continually demonstrated real vision for the direction of technology.

  • In-Depth Analysis. Our specialty is detailed, in-depth analysis. No sound bites for us. No fluff, either. When we choose a topic, we write about it substantially and actionably.

  • Framework-Based Product Reviews. Our reports are based on evaluation frameworks that are a set of criteria that are exactly customers’ requirements for acquiring and using products.

  • Research Treatment Types. We write several types of reports or treatments, including: frameworks, case studies, evaluation matrices, Vendor Strategies, and Executive Guides.

Benefits

We deliver a continuous supply of information and insights:

  • Unlimited Seats. For your entire organization.
  • Online Web Access. 24x7, 365 days a year.
  • Weekly Customers.com Column. Our research delivered weekly to your Inbox.
  • Research Webinars. Attend our interactive research discussions and Q&A.
  • Access to Consultants/Analysts. For when you need that quick answer.
  • Quarterly Client Updates. To keep us informed of your latest developments.
  • Client Promotional Webinars. To promote your products/services.
  • Client Product Reviews or Case Studies. Featuring your products and customers.
  • PSG Workshop Tickets. Join us for our end-user workshops.
  • On-Site Consulting. To discuss your issues and requirements.

Latest Research more

Need more information? Please contact sales at psgroup.com or (617) 742-5200.