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$995 Customers.com® Personal Research Service
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About This Service
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This is a single-user membership to access all of our
research for $995.
The service focuses on the best approaches for attracting and
retaining profitable customers in today's fast-paced world. You will learn how
to leverage today's technologies to make it easy for customers to do business
with you.
Note: This is a single user membership for your own personal
use. If you need multiple memberships, or are interested in sharing our
research with other members in your organization, then you check out our
Customers.com® Advisory Service.
Key Features
Our research has significant advantages and differentiators:
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Customer-Centric Research. Our research not only takes a
customer perspective, it is about the products and technologies that customers
use.
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Focused Coverage. We’re a small and focused firm. We
cover the areas that are the most critical to your customer experience.
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Vision and Thought Leadership. We’re always ahead of the
curve. Patricia Seybold and her colleagues have continually demonstrated real
vision for the direction of technology.
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In-Depth Analysis. Our specialty is detailed, in-depth
analysis. No sound bites for us. No fluff, either. When we choose a topic, we
write about it substantially and actionably.
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Framework-Based Product Reviews. Our reports are based on
evaluation frameworks that are a set of criteria that are exactly
customers’ requirements for acquiring and using products.
Deliverables
We deliver a continuous supply of information and insights:
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Single-User License. Your own personal membership.
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Online Web Access. Continuous access to our entire research
library.
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Weekly Emails. Our latest research delivered weekly to your
Inbox.
Latest Research
more
- Airbus’s
Super Jumbo Content Challenge
Fine-Grained
Information Objects,
Variants, and Layered
Architecture Form the
Solution
05/08/2008 - Susan Aldrich
- Making
Team Innovation Work
Learning
from FIRST How
to Inspire Inventors
and Build an
Innovative Culture
05/01/2008 - Patricia Seybold
- B2C
Ecommerce Evaluation Framework
How
to Evaluate Software
that Supports Consumers’ Shopping,
Buying, and Account Management
04/24/2008 - Mitchell Kramer
- How
Should You Manage Customer Communities?
Roles
and Responsibilities
You’ll Need
for Your Customer-Centric
Organization
04/17/2008 - Matthew Lees
- IntelliResponse
5.6
Delivering
One Answer to Each Customer
Question
04/10/2008 - Mitchell Kramer
- Corporate
Executive Board Responds
to Customers’ Request for Increased
Collaboration
Providing
a Collaborative Environment
for Sharing Messages
about Compliance and
Ethics
04/03/2008 - Ronni Marshak
- Customer
Innovation Guide
Mastering
the Fifth Core Competency:
Leveraging Peer Production
and Peer Promotion
04/03/2008 - Patricia Seybold and Ronni
Marshak
- Search Product and Company Update
Part 1, Privately Held Companies: Strong Second Half Finishes a Strong 2007
03/27/2008 - Susan Aldrich
- CohesiveFT
Makes It Easy to “Roll Your Own” Virtual Servers
Customer-Led
Innovation in Virtualization,
Service-Oriented Infrastructure
and Cloud Computing
03/20/2008 - Patricia Seybold
- Roles
and Responsibilities
Patty’s
Dream Team: Roles
and Responsibilities
03/19/2008 - Patricia Seybold with Susan
Aldrich
- ATG Commerce Service Center
A
New Offering with
Very Good Operational
Functionality and
Roles But Limited
Analytics
03/13/2008 - Mitchell Kramer
- Building
a Customer Community with Wetpaint
How
a Wetpaint Wiki Can Support
Your Customer Community
03/06/2008 - Matthew Lees
- Cross-Channel, Cross-Lifecycle Customer Service Product and Company Update
Customer
Growth and Big Deals
Make for an Excellent
4Q2007
02/28/2008 - Mitchell Kramer
- Five
Principles of Customer Engagement
How
to Connect More People
to the Products They
Need
02/28/2008 - Susan Aldrich
- IBM
Sales Center for WebSphere Commerce
Rich
Operational and Analytic
Functionality Lets You
Deliver Effective Assisted-Service
for Ecommerce
02/21/2008 - Mitchell Kramer
- SLI
Systems Learning Search Ecommerce January 2008
Integrated, Automated Internet and Site Search Marketing
02/14/2008 - Susan Aldrich
- TimeTrade
Provides Automatic On-Demand
Appointment Scheduling
Reviewing
the TESA Offering for
Corporations and the
New TimeDriver Solution
for Individual Service
Providers
02/07/2008 - Ronni Marshak
- B2B
Firms Are Adopting Web 2.0
How
to Engage and Empower
Business Customers Online
01/31/2008 - Patricia Seybold
- Framework
for Assisted-Service for Ecommerce
Requirements
for Evaluation and Comparison
of Multi-Channel Ecommerce
Applications
01/24/2008 - Mitchell Kramer
- Enterprise
Search Planning and Evaluation Matrix, Version 3
A Blank Matrix to Facilitate
Your Evaluation
01/17/2008 - Susan Aldrich
- Online
Community Platform Evaluation Matrix
A
Blank Matrix to Facilitate
Your Evaluation and Planning
01/17/2008 - Matthew Lees
- Framework
for Evaluating Online Community Platforms, Version 2
How
to Evaluate Solutions
that Enable Online Customer
Communities
01/10/2008 - Matthew Lees
- Enterprise
Search Planning and Evaluation Framework, Version 3
How to Plan and Select
Search, Navigation, and Discovery Solutions for Web
Sites, Applications, Intranets, and as Enterprise
Platforms
01/03/2008 - Susan Aldrich
- Puzzle #2
Six Themed Sudokus
12/20/2007 - Matthew Lees
- Puzzle
#2: Solutions
Six
Themed Sudokus
12/20/2007 - Matthew Lees
- Virtual
Events from Unisfair
Recreating
the Value of Live Conferences
Without the Bother and
Expense of Getting There
12/13/2007 - Ronni Marshak
- How
Should You Manage Customer and Partner Portals?
Patty’s Dream Team: Roles and Responsibilities You’ll
Need for Your Customer-Centric Organization
12/06/2007 - Patricia Seybold
- Cross-Channel,
Cross-Lifecycle Customer Service Product and Company
Update
Business
Was Very Strong in 3Q2007
11/29/2007 - Mitchell Kramer
- Managing
Customer Advisory Board Programs
How
Do Companies Structure,
Manage, and Profit
from Their B2B Customer
Advisory Boards?
11/21/2007 - Patricia Seybold
Need more information? Please contact
sales at psgroup.com
or (617) 742-5200.
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For inquiries,
Call (617) 742-5200
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