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Lithium Social CRM Suite
On-Demand Platform for Supporting Customer Communities
November 19, 2009
By:
Matthew Lees
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Executive Summary:
Lithium Technologies’ Social CRM platform is an impressive set of SaaS applications—forums, blogs, an idea exchange (for crowdsourcing), a collaboration system (the Tribal Knowledge Base), and much more—interconnected via search, ratings and rankings, and many other integrated tools and services. Lithium’s moderation and administrative tools help community managers maintain a productive and friendly environment, and its analytics system helps ensure the community’s health and impact on the bottom line. If your customer base is sizable enough—taking full advantage of Lithium requires some degree of scale—we recommend Lithium for your short list of online community platforms
Read a sample of this report.
About Matthew Lees.
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