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LiveLOOK CoBrowse
Terrific Technology Makes It Easy to Escalate from Web Self-Service to Web-Based Assisted Service
September 27, 2007
By:
Mitchell Kramer
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Executive Summary:
LiveLOOK CoBrowse is an assisted-service application that lets your customer service agents help your customers answer questions about and solve problems with your products and services by browsing your self-service Web pages with them. This is an SaaS offering with excellent browser and desktop support and no software deployment. It lets your customers escalate from your Web self-service applications yet stay within their self-service context. LiveLOOK introduced LiveLOOK CoBrowse in March 2007. To date, nine customer accounts have implemented the product.
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