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Enterprise Search Planning and Evaluation Framework, Version 3
How to Plan and Select Search, Navigation, and Discovery Solutions for Web Sites, Applications, Intranets, and as Enterprise Platforms
January 3, 2008
By:
Susan Aldrich
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Executive Summary:
Successful delivery of the right seeker experience--for customers, partners, investors, employees, and other stakeholders--requires the right balance of technology, management, and skills. Our updated enterprise search framework provides technology criteria as well as our recommendations for responsibilities and metrics for findability and quality of seeker experience. This framework replaces the enterprise search framework of 2006, and also encompasses our frameworks for product search and customer service search.
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| Pages: 28 |
| Format: PDF |
| License: Single
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