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Cross-Channel, Cross-Lifecycle Customer Service Product and Company Update 1Q2007
A Soft 1Q2007
May 17, 2007
By:
Mitchell Kramer
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Executive Summary:
This report is the ninth of our quarterly update reports on the products and companies in our practice on cross-channel, cross-lifecycle customer support. Performance in 4Q 2006 for cross-channel, cross-lifecycle customer service suppliers was mixed, mixed when comparing companies and mixed when analyzing results within companies. There were some excellent fourth quarter results such as ATG’s financial performance, but no company delivered excellent results across customers, products, and financials and there were too many poor or flat results to characterize the quarter any more positively than mixed.
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