memberships consulting research customer co-design events books blogs company
email
password  
Register   Help Sign In

Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation


Search

 Search

Popular Free Research
Recommendation Evaluation Framework, Version 1
Innovation in Education: School Children Improve their Families' Livelihoods
National Semiconductor's New WEBENCH Visualizer Raises the Bar

Key Research Topics
BEST PRACTICES & CASE STUDIES
CRM/CUSTOMER SERVICE
CUSTOMER EXPERIENCE
CUSTOMER COMMUNITIES
CUSTOMER SCENARIO® MAPPING
E-COMMERCE
INNOVATION
PRODUCT EVALUATIONS
SEARCH & MERCHANDISING
SOCIAL MEDIA & WEB 2.0

Featured Research Reports
How Custom Product Design Can Spawn Customer-Centric Ecosystems
Elastic Path Commerce 6.2
Kinek Package Delivery Service
Selecting an Online Community Platform
IBM's Enterprise Content Management Strategy: Bigger than ERP?

  

Browse Research
 

   
Customer Innovation Guide: Five Roles Your Customers Should Be Playing
How Engaged Are Your Customers in Shaping the Future of Your Business?
October 11, 2006
By: Patricia Seybold
 
Executive Summary: 
This guide explores the five different roles that customers can play and companies can leverage to become an outside innovation organization. This is part one of a series that will explore the five customer roles, five core competencies, and five steps needed to harness customer-led innovation.


Other Recommended Items:
How Citrix Evolved Its Online Community of Customer Advisors
How to Recruit and Manage a Private Customer Community—Patty’s Visionaries' Interviews' Series
8/6/2009 - By:Patricia Seybold
Price: $495

Turn Customer Co-Design Insights into Action
How to Gain Momentum by Turning Customer Scenarios® into Operational Scorecards, Recommendations, and Action Items
2/8/2007 - By:Patricia Seybold
Price: $995

Leading an “Issues and Vision” Discussion with Customers (and Partners)
Tips for Gaining a Lot of Customer Context in a Short Time (and How to Kick Off a Customer Scenario® Mapping Session)
9/15/2005 - By:Patricia Seybold
Price: $995

 
 
 
 
 
 
Pages: 16
Format: PDF
License: Single User
 
Email Friend
 
Or subscribe to all of our research for one year:
Purchase reprints