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The Customer Revolution (hardcover)
How To Thrive When Customers Are In Control
March 1, 2001
By: Patricia Seybold
 
Executive Summary: 
Describes how global businesses in a variety of industries manage by and for customer value while they continuously improve the quality of the customer experience they deliver.

Hardcover: 395 pages
Publisher: Crown Business; 1st edition (March, 2001)
Language: English
ISBN: 0609607723


Other Recommended Items:
How Citrix Evolved Its Online Community of Customer Advisors
How to Recruit and Manage a Private Customer Community—Patty’s Visionaries' Interviews' Series
8/6/2009 - By:Patricia Seybold
Price: $495

Turn Customer Co-Design Insights into Action
How to Gain Momentum by Turning Customer Scenarios® into Operational Scorecards, Recommendations, and Action Items
2/8/2007 - By:Patricia Seybold
Price: $995

Leading an “Issues and Vision” Discussion with Customers (and Partners)
Tips for Gaining a Lot of Customer Context in a Short Time (and How to Kick Off a Customer Scenario® Mapping Session)
9/15/2005 - By:Patricia Seybold
Price: $995

 
 
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Price: $20.00
Pages: 395
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License: Single User
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