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Integration and Customer Experience
Creating an IT Integration Strategy to Deliver an Integrated Customer Experience
March 31, 2005
By:
Brenda Michelson
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Executive Summary:
In this report, the first of our new integration research area, we discuss the importance of integration to customer experience and share our perspective on how to develop an IT integration strategy to deliver on your customer’s expectations. Our strategy hinges on two key elements: a scenario-based integration technique and a networked integration environment.
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| Pages: 8 |
| Format: PDF |
| License: Single
User |
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