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Customer Service Company and Product Update - 1Q2008
A Surprisingly Strong 1Q2008
May 29, 2008
By:
Mitchell Kramer
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Executive Summary:
Customer Service suppliers began 2008 with a bang as a customer growth spurt that began in 2Q2007 continued in 1Q2008. Good customer growth meant good financial performance for all the customer service suppliers that we cover. eGain and KANA set company records in quarterly revenue license and license revenue. Product activity was slow. Customer service suppliers are gearing up for delivering major new product versions in the next two quarters. However, like clockwork, RightNow introduced its regular, quarterly release. Company activity was generally slow, too. KANA made the biggest news by expanding its partnership with IBM to include joint development, marketing, and sales, and OEMing IBM technology.
See a sample of this report.
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