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B2B Firms Are Adopting Web 2.0
How to Engage and Empower Business Customers Online
January 31, 2008
By: Patricia Seybold
 
Executive Summary: 
Web 2.0 concepts are more than just conceptual at this point. Savvy B2B companies are taking advantage of new technologies to offer tools that promote customer innovation. Our B2B use of Web 2.0 chalk talk provides “slideware” with commentary so that you can re-use the graphics, concepts, and overall presentation to educate others.


Other Recommended Items:
Turn Customer Co-Design Insights into Action
How to Gain Momentum by Turning Customer Scenarios® into Operational Scorecards, Recommendations, and Action Items
2/8/2007 - By:Patricia Seybold
Price: $995

Leading an “Issues and Vision” Discussion with Customers (and Partners)
Tips for Gaining a Lot of Customer Context in a Short Time (and How to Kick Off a Customer Scenario® Mapping Session)
9/15/2005 - By:Patricia Seybold
Price: $995

Identifying Operational Customer Experience Metrics
How to Spot What Matters Most to Customers and Turn Those “Moments of Truth” into Metrics You Can Track
8/4/2005 - By:Patricia Seybold
Price: $995

 
 
 
 
 
 
Price: $25.00
Pages: 11
Format: PDF
License: Single User
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