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E.piphany Advisor
Products That Can Improve Your Customer Experience
November 18, 2004
By:
Mitchell Kramer
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Executive Summary:
Epiphany Advisor is a suite of three products—Insight Advisor, Interaction Advisor, and Lead Advisor—with specialized implementations for retail financial services and communications companies and tightly packaged integration with PeopleSoft and Siebel CRM applications. You can use this offering to improve the customer experience that you currently deliver across all channels and all customer lifecycle phases. Insight Advisor can give all of your agents a context-sensitive view of your customer relationships. Interaction Advisor can help you make the best offers and present the most relevant content through all your touchpoints. Lead Advisor can help you close inter-product-line leads. This report evaluates Epiphany Advisor against our evaluation framework for cross-channel, cross-lifecycle customer service.
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| Pages: 13 |
| Format: PDF |
| License: Single
User |
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