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Lessons in Customer Service
My Blackberry Experience with Verizon and Verizon Wireless
March 9, 2006
By:
Mitchell Kramer
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Executive Summary:
This report is a case study of my experience selecting, purchasing, installing, and using a BlackBerry device for mobile email and voice communication. I purchased it from Verizon Wireless, and Verizon Wireless provides communication services and customer service for it. Through an arrangement called One Bill, Verizon presents the bills for its usage. I encountered and dealt with significant customer service issues with both Verizon Wireless and Verizon. These issues are so blatant, that their solutions, which approach best practices in customer service, become intuitively obvious. They are the lessons in customer service.
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