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Cross-Channel, Cross-Lifecycle Customer Service Product and Company Update - 4Q 2005
State of the Market: A Good Fourth Quarter in 2005 and a Very Good Year
February 23, 2006
By:
Mitchell Kramer
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Executive Summary:
This report is the fourth of our quarterly update reports on the products and companies in our practice on cross-channel, cross-lifecycle customer support. 4Q 2005 was a good fourth quarter and 2005 was a very good year. While we’re never comfortable giving you just good news, there really is no bad news to deliver for cross-channel, cross-lifecycle customer service in general or for the individual suppliers that we cover: ATG, eGain, InStranet, KANA, Knova, RightNow, and UniPress.
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