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Collaborating with Customers
Tools for Working Together Across Company Boundaries
February 9, 2006
By:
Ronni Marshak
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Executive Summary:
Collaborating with customers is now becoming standard practice. The good news is that better tools and technology services are emerging to support cross-organizational collaboration, including collaboration with one or more customers. The bad news is that there are still cultural, policy, and technical barriers to overcome.
Key capabilities you’ll want to have are presence awareness, shared workspaces, ad hoc invitations, support for asynchronous contributions, federated directory management and intellectual property licensing models, among others.
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| Pages: 6 |
| Format: PDF |
| License: Single
User |
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