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Streamline Business Processes that Impact the Customer
Make Sure the Customer’s Point of View Is the Design Center for Continuous Process Improvement
January 12, 2006
By:
Patricia Seybold
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Executive Summary:
The third critical success factor originally introduced in Customers.com® is “Streamline the Business Processes that Impact the Customer.” It is vital that the end customer be the design center for customer-facing processes.
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