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InQuira Self-Service and Support Search Update
Intents, Concepts, and Advanced Linguistics
December 1, 2005
By:
Susan Aldrich
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Executive Summary:
InQuira 7.2.3 stacks up so well against our customer service search evaluation criteria that we’re going to have to raise the bar. Key to InQuira’s solution are its new seeker intent features, which identify seeker intent and associate it with answers and appropriate actions. Management interfaces and reporting capabilities have been expanded to support intents, and to increase the effectiveness of your search management resources.
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| Pages: 19 |
| Format: PDF |
| License: Single
User |
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