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InStranet Contact Centers In-Line 5.1
A Cross-Channel, Cross-Lifecycle Customer Experience Easy for You to Implement, Easy for Your Customers to Use
October 27, 2005
By:
Mitchell Kramer
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Executive Summary:
CCIL is a cross-channel, cross-lifecycle customer service product offering from InStranet, Inc., a privately-held software supplier based in Chicago, IL. Implement CCIL to let your customers find the information that they need to learn about your products, answer questions about them, and diagnosis and resolve problems with them across self-service and assisted service channels. We evaluate CCIL against our evaluation framework for cross-channel, cross-lifecycle customer service in this report.
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| Pages: 31 |
| Format: PDF |
| License: Single
User |
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