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iPhrase OneStep InterAct V.5.1 Self-Service and Support Search Solution
Excellence in Search Management, Reporting, and Managed Escalation
August 25, 2005
By:
Susan Aldrich
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Executive Summary:
iPhrase has delivered a round of enhancements to OneStep that make it a strong customer service solution both for Web self service and for contact center applications. In particular, the new Management Console and the additional tools for speeding implementation vault OneStep to the front of the pack.
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| Pages: 25 |
| Format: PDF |
| License: Single
User |
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