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Current Concerns of Customer Visionaries
Issues, Initiatives, and Requirements from Customer-Centric Executives in Q2 2005
July 7, 2005
By:
Patricia Seybold
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Executive Summary:
Customer-centric visionary leaders are committed to making it easy for their customers to do business with them. Our hand-picked group of visionaries lead the pack in delivering a great Quality of Customer Experience, in enabling their businesses, and in reaping significant rewards in both customer loyalty and profitability. Yet, like all business and IT executives, they face challenges in putting their visions into operation. Here are the top-of-mind issues facing customer visionaries in the first half of 2005.
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| Pages: 9 |
| Format: PDF |
| License: Single
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