|
|
|
|
|
|
|
| |
|
|
|
Microsoft CRM 1.2
Entry-Level Sales and Customer Service on Assisted Channels
July 15, 2004
By:
Mitchell Kramer
|
| |
Executive Summary:
Microsoft CRM is an entry-level CRM offering. It packages the marketing, sales, and customer service functionality and the assisted channel support that you need for your first CRM applications. Its Architecture, built on Microsoft’s .COM and .NET technology stack, is very good. With a low price and a granular pricing model, this product suite can deliver very good value. Microsoft CRM 1.2 was introduced in December 2003, and it already has a customer base of 2,500. Today, this offering will appeal mostly to those businesses without CRM. In the future, we expect the product suite to address a broader market. This report presents our analysis of Microsoft CRM 1.2 against our framework for evaluating cross-channel CRM products and product suites.
|
|
|
|
| |
| |
|
| |
|
|
| |
|
| |
| Pages: 14 |
| Format: PDF |
| License: Single
User |
|
|
| |
|
|
 |
 |
|
Or access this report and all of our research for only $995
|
|
Purchase reprints
|
|
| |
| |
|
| |
|
|
| |
This report is available for FREE. Please fill out
the form below to download. (If you already have an account, please log in
above).
|
| |
| |
Tell us about yourself. |
| |
Email Address: |
* |
| |
First Name: |
* |
| |
Last Name: |
* |
| |
Job Title: |
* |
| |
Job Function: |
|
| |
Department: |
|
| |
Phone: |
* |
| |
Interests: |
|
| |
How did you hear about
us? |
* |
| |
Create Password: |
* |
| |
Confirm Password: |
* |
| |
| |
Tell us about your
company. |
| |
Company: |
* |
| |
State/Province: |
|
| |
Country: |
* |
| |
Annual Revenue: |
|
| |
Number of Employees: |
|
| |
Industry: |
|
| |
Website: |
|
| |
|
* Required |
| |
|
I agree to abide by the
terms of use.* |
| |
|
Please send me updates from the Patricia Seybold
Group. |
| |
|
Please send me information on the vendors in this
report. |
| |
|
|
| |
 |
|
|
| |
|
| |
|