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Cross-Channel, Cross-Lifecycle Customer Service Product and Company Update - 1Q 2005
State of the Market: Not a Great First Quarter in 2005
June 2, 2005
By:
Mitchell Kramer
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Executive Summary:
In this report, we present a current snapshot of the cross-channel, cross-lifecycle customer service product offerings that we evaluated, of the suppliers of those offerings, and of the market, itself. Our snapshot includes analysis of customer base growth, of product improvements, and of the financial health of suppliers. It also includes the identification of key events such as company acquisitions or the introduction or application of innovative technologies.
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