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Customer Portal Platforms Evaluation Matrix
A Blank Matrix to Facilitate Your Evaluation Process for Customer Self-Service Offerings
May 19, 2005
By:
Mitchell Kramer
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Executive Summary:
In our evaluation framework for customer portal platforms, we presented the criteria that we believe are important when evaluating how well any given portal technology platform will support an organization’s needs. To assist you in your evaluation efforts of these product offerings, we are presenting the criteria and their explanations in matrix form. The matrix has extra columns. You can use them to notate the capabilities of the short list of products you are currently investigating.
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| Pages: 15 |
| Format: PDF |
| License: Single
User |
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