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The Future of Contact Centers
Rather than Going Away, They Will Be a Point of Consolidated Information and Functionality
July 18, 2002
By: Ronni Marshak
 
Executive Summary: 
Contact center solutions today provide a key set of functionality which will, in the future, need to be enhanced to meet customer needs. This Report includes a list of current and future required capabilities.


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I Want to Retire with Financial Security
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Identifying and Measuring the Key Moments of Truth in Product/Service Upgrade Customer Scenario® Patterns
What Customers Want When Upgrading to a New "Model"
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Price: $295.00
Pages: 7
Format: PDF
License: Single User
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