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Cross-Channel, Cross-Lifecycle Customer Service Solution RFP Template
Patricia Seybold Group’s Template for Preparing an RFP
May 5, 2005
By:
Mitchell Kramer
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Executive Summary:
This report presents a template for an RFP that you can customize to solicit proposals for a cross-channel, cross-lifecycle customer service/support solution. The template is based on our evaluation framework for customer service/support. You customize it by modifying or extending our framework and by adding descriptions of your current customer service/support environment, requirements for your planned customer service/support, and descriptions of proof of concept tests that demonstrate how well a solution can meet your requirements.
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| Pages: 19 |
| Format: PDF |
| License: Single
User |
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