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PSGroup Bull’s-Eye: Cross-Channel, Cross-Lifecycle Customer Service
Which Providers Offer the Best Overall Capabilities? Featuring ATG, eGain, Kana, Knova, and RightNow
July 29, 2005
By:
Mitchell Kramer
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Executive Summary:
This Bull’s-Eye report presents our overall ranking of six leading cross-channel, cross-lifecycle customer service product offerings. Our ranking, from highest to lowest, is: eGain Service 7.0, Knova Application Suite 6.1, Kana Service Solutions and RightNow CRM 6.0, ATG Knowledge Center 6, and ATG Adaptive Customer Assistance 2005.1.
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| Pages: 5 |
| Format: PDF |
| License: Single
User |
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