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PSGroup Bull’s-Eye: Cross-Channel, Cross-Lifecycle Customer Service
Which Are the Most Viable Offerings from the Most Viable Providers? Featuring ATG, eGain, Kana, Knova, and RightNow
July 29, 2005
By:
Mitchell Kramer
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Executive Summary:
Our Bull’s-Eye graphical report presents the highest-level summary of our analysis, evaluation, and comparison of (1) the product viability of six of the leading cross-channel, cross-lifecycle customer support products and product suites and (2) the company viability of their five providers. We rank ATG, eGain, Kana, Knova, and RightNow.
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| Pages: 8 |
| Format: PDF |
| License: Single
User |
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