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Challenges in Supporting Customer Scenarios® Across Multiple Touchpoints
Following Up on Fleet’s Focus on Customer Service: Personnel Doing a Fine Job, but Voice Response System in Desperate Need of Enhancement
December 13, 2002
By:
Ronni Marshak
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Executive Summary:
Although FleetBoston is doing a good job educating employees on how to service customers, it hasn’t done a good job of bringing that attention to customer needs to other touchpoints.
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| Pages: 2 |
| Format: PDF |
| License: Single
User |
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