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PSGroup Bull’s-Eye: Cross-Channel, Cross-Lifecycle Customer Service
Which Providers Offer the Best Knowledge Management Capabilities? Featuring ATG, eGain, Kana, Knova, and RightNow
July 29, 2005
By:
Mitchell Kramer
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Executive Summary:
Our new “Bull’s-Eye” graphical report presents the highest-level summary of our analysis, evaluation, and comparison of the knowledge management capabilities of seven of the leading cross-channel, cross-lifecycle customer support products and product suites Here, we rank the solutions from ATG, eGain, Kana, Knova, and RightNow.
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| Pages: 8 |
| Format: PDF |
| License: Single
User |
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Or access this report and all of our research for only $995
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