|
|
|
|
|
|
|
| |
|
|
|
ATG KnowledgeCenter 6
Customer Service via Metadata, Content, and Search
February 17, 2005
By:
Mitchell Kramer
|
| |
Executive Summary:
ATG KnowledgeCenter can help you support key activities in the plan, explore, and use phases of the customer lifecycle across the Web and contact center touchpoints. The customer experience that you can deliver with KnowledgeCenter is built by customizing the components of its framework and then deploying those customized components in order to address your customer service requirements. This is a well proven and relatively widely used product suite that has been on the market for several years. This report evaluates ATG KnowledgeCenter against our evaluation framework for cross-channel, cross-lifecycle customer service.
|
|
|
|
| |
| |
|
| |
|
|
| |
|
| |
| Pages: 30 |
| Format: PDF |
| License: Single
User |
|
|
| |
|
|
 |
 |
|
Or access this report and all of our research for only $995
|
|
Purchase reprints
|
|
| |
| |
|
| |
|
|
| |
This report is available for FREE. Please fill out
the form below to download. (If you already have an account, please log in
above).
|
| |
| |
Tell us about yourself. |
| |
Email Address: |
* |
| |
First Name: |
* |
| |
Last Name: |
* |
| |
Job Title: |
* |
| |
Job Function: |
|
| |
Department: |
|
| |
Phone: |
* |
| |
Interests: |
|
| |
How did you hear about
us? |
* |
| |
Create Password: |
* |
| |
Confirm Password: |
* |
| |
| |
Tell us about your
company. |
| |
Company: |
* |
| |
State/Province: |
|
| |
Country: |
* |
| |
Annual Revenue: |
|
| |
Number of Employees: |
|
| |
Industry: |
|
| |
Website: |
|
| |
|
* Required |
| |
|
I agree to abide by the
terms of use.* |
| |
|
Please send me updates from the Patricia Seybold
Group. |
| |
|
Please send me information on the vendors in this
report. |
| |
|
|
| |
 |
|
|
| |
|
| |
|