memberships consulting research customer co-design events books blogs company
email
password  
Register   Help Sign In

Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation

Search our

advanced search
Search

Popular Free Research
End-to-End Search Marketing and Customer Experience
Are We Entering a Golden Age of IT?
Corporate Executive Board Responds to Customers’ Request for Increased Collaboration

Key Research Topics
BEST PRACTICES & CASE STUDIES
CRM/CUSTOMER SERVICE
CUSTOMER EXPERIENCE
CUSTOMER COMMUNITIES
CUSTOMER SCENARIO® MAPPING
E-COMMERCE
INNOVATION
PRODUCT EVALUATIONS
SEARCH & MERCHANDISING
SOCIAL MEDIA & WEB 2.0

Featured Research Reports
RightNow Service, a Solution for Organizations of All Sizes in a Wide Range of Industries

Research, Compare, and Select a New Retail Bank
Smart Customization Comes of Age
Search Product and Company Update - 1H 2008
10 Critical Success Factors for Generating ROI from Online Customer Communities

  

Browse Research
 

   
eGain Service 7
Customer Service via Content, Metadata, Search, Guided Navigation, and Process Management
February 10, 2005
By: Mitchell Kramer
 
Executive Summary: 
eGain Service can help you support your customers’ planning and exploration activities to find which of your products best meet their requirements; their problem diagnosis, reporting, and resolution activities; and their activities to access the customer and incident information that you manage about them through self-service and assisted-service channels. You create a customer experience to support these activities by creating and integrating content, specifying metadata that describe that content, and customizing Web page templates into a user interface through which customers and agents can find the content that they need through navigation and search techniques. eGain Service is well proven and widely used. Initially introduced in 1998, the product suite has a customer base of 800. This report evaluates eGain Service against our evaluation framework for cross-channel, cross-lifecycle customer service.


Other Recommended Items:
Customer Service Company and Product Update - 1Q2009
After Seven Quarters of Growth, the Recession Catches Up to Customer Service
6/4/2009 - By:Mitchell Kramer
Price: $495

hybris Commerce 3.1
A Customizable Framework of Flexible Ecommerce Technologies and Powerful Tools
5/21/2009 - By:Mitchell Kramer
Price: $995

Customer Service Company and Product Update - 4Q2008
Still Growing and Going Strong!
4/2/2009 - By:Mitchell Kramer
Price: $495

 
 
 
 
 
 
Pages: 35
Format: PDF
License: Single User
 
Email Friend
 
Or access this report and all of our research for only $995
Purchase reprints

 
 
 
  This report is available for FREE. Please fill out the form below to download. (If you already have an account, please log in above).
 
  Tell us about yourself. 
  Email Address:  *
  First Name:  *
  Last Name:  *
  Job Title:  *
  Job Function: 
  Department: 
  Phone:  *
  Interests: 
  How did you hear about us?  *
  Create Password:  *
  Confirm Password:  *
 
  Tell us about your company. 
  Company:  *
  State/Province: 
  Country:  *
  Annual Revenue: 
  Number of Employees:
  Industry: 
  Website: 
  * Required
  I agree to abide by the terms of use.*
  Please send me updates from the Patricia Seybold Group. 
  Please send me information on the vendors in this report. 
 
  Create Account