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Service Discovery Using Customer Scenario Mapping
Building Your Services Catalog
September 4, 2008
By:
Brenda Michelson
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Executive Summary:
A key to service-oriented architecture success is the development of a services catalog that provides the functional depth and breadth to match your business and IT infrastructure. In this report, we share our Service Discovery Methodology, which helps you define the right services to meet the needs of your customer-adaptive business, while adhering to best practices of service definition, naming, boundaries, and granularity. Our Service Discovery Methodology is an extension of our Customer Scenario® Mapping methodology.
Read a sample of this report.
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