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What Roles You'll Need to Implement Your Customers.com Strategy
Recommendation Evaluation Framework, Version 1
Customer Service Evaluation Framework
Online Community Platforms Framework, Version 3

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BEST PRACTICES & CASE STUDIES
CRM/CUSTOMER SERVICE
CUSTOMER EXPERIENCE
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E-COMMERCE
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SEARCH & MERCHANDISING
SOCIAL NETWORKING & WEB 2.0

Featured Research Reports
Online Community Platform Company and Product Update 1H2010
Loomia Recommendations
Salesforce Service Cloud Summer '10
Going Social Globally: A Global Perspective on Customer Relationships and Social Media
Baynote Collective Intelligence Platform and Recommendation Applications

  

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