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Search Effectiveness Audit Download
the PDF Brochure
Is your site search good enough, or do you need to invest in making it better?
There are plenty of opinions in any organization about the quality of the
search experience offered by its Web site or intranet, ranging from “it stinks”
to “it’s great.” Our Search Effectiveness Audit provides the data and analysis
to take effective action.
The project has four tasks:
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Identify site audiences and scenarios
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Review current search experience data
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Assess performance against audience expectations for search
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Gather key stakeholders’ expectations and aspirations
There are two high-value deliverables:
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A report and presentation explaining our findings and recommendations for
technology, processes, skills, organization, metrics and management
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Three follow-up meetings to adapt help you apply the intent of the
recommendations, adapt our recommendations to changing circumstances, and
adjust plans and priorities as you move forward.
Pricing starts at $10k. For more information, contact
Susan Aldrich.
Product Research Consultation
Our published reports have a wealth of information. But if you are interested
in a product that we have not analyzed; if you have requirements beyond our
criteria; or you prefer a chance to discuss your situation with an expert,
contact Susan Aldrich. Consultations
start at $2k.
Product Research Subscription
Are you selecting
a new search
engine? Get our
detailed requirements,
RFP templates, vendor ranking, side-by-side product comparisons
across 230
criteria.
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$995 Customers.com® Personal Research
Service.
12-month
membership
to access
our entire
research
library of over 750
reports. More
info.
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