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Our People
"Smart soulful people who care about your customers."
Experienced
Senior Consultants
Each of our senior consultants has 20+ years of experience and
depth of expertise across multiple industries, disciplines, and technologies.
All of our consultants divide their time among:
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Hands on client consulting and advisory work
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Research, analysis, writing, and publishing
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Running workshops, facilitating peer group and customer sessions, educating
executives, and teaching our methodologies to our clients.
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CEO: Patricia Seybold
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Senior Vice Presidents/Consultants:
Susan Aldrich, Mitchell
Kramer, Ronni Marshak
- Vice President/Consultant: Matthew
Lees
Departmental Contacts
COO and Chief Customer Officer, Membership Renewals, Sales, Marketing, Press, Speaking
Opportunities, and Account Manager, Research and Analyst
Services
Kerstin Delaney
617.742.5200 x3133
kdelaney @ customers.com
Web Experience, Customer Service, Reprints,
Publishing, Technical Support
Fanny Wong
617.742.5200 x3115
fwong @ customers.com
Alumni
We are proud of those who have contributed to our reputation and
our success. There are many who have contributed their time and talent over the
20+ years we've been in business. Notable Patricia Seybold Group
Consultants/Alumni include:
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Judy Davis
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Wayne Eckerson
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Michael Goulde
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Judith Hurwitz
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Anne Thomas Manes
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Geoffrey Bock
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David Marshak
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Brenda Michelson
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Mike Milliken
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John Rymer
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