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Consultants in business & technology strategy using
Customer Co-Design to improve Customer Experience and to Innovate.
Experts in:    • CRM     • Customer Service     • E-Commerce
Portals    • Search & Findability     • Knowledge Management
Web 2.0    • Customer Communities     • Social Media.

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Geoffrey E. Bock
Senior Vice President
Senior Consultant/Anaylst

Current Research Focus:

  • Collaboration
  • Content & Knowledge Management
  • E-Business Processes
  • Intellectual Property & Digital Management
  • Privacy & Trust
  • XML

Expertise

As a Senior Consultant with over 20 years of industry experience, Bock consults with numerous software companies, end-user organizations, universities, and government agencies in the area of business strategy, technology innovation and workgroup computing. Bock helps software firms with their strategic market analysis and competitive positioning by clearly articulating the business benefits of innovative product concepts. Bock works with end-user companies to develop customer-centric systems requirements and technology assessments.

As a Senior Analyst in the group’s research and advisory services, his recent research focuses on content and knowledge management, business process integration, XML taxonomies, search and discovery environments, RosettaNet, privacy requirements within communities of interest, and the distribution of digital goods and services over the Internet. His analysis in content management ranges from an overview framework and a product landscape, to detailed reviews of individual companies’ products. He has authored numerous white papers on collaborative commerce and content management products and technologies. Bock is often called upon to be a keynote speaker and panel moderator at industry conferences. Bock is frequently quoted in the technical press.

Bock is the co-author of Designing Groupware: A Guidebook for Implementors, Designers and Users (McGraw Hill, 1995) and of a number of technology notes on the business uses of distributed computing (Harvard Business School Press, 1995). Bock is co-editor of Groupware: Software for Computer Supported Cooperative Work (Computer Society Press, 1992).

Prior to joining the Patricia Seybold Group, Bock served as Project Manager and Strategic Analyst at Digital Equipment Corporation where he coordinated advanced development projects that focused on information sharing, collaborative computing and intelligent agents. Bock designed numerous office applications such as e-mail systems, word processing systems and integrated office applications. As a Research Scientist at MIT, he worked on developing collaborative computing solutions and technologies.

Background

  • The Patricia Seybold Group, Inc., 1994 to present
  • Digital Equipment Corp., 1982 to 1994
    Project Manager, Collaborative Systems,
    Office Advanced Development Group
  • Massachusetts Institute of Technology, 1989 to 1993
    Research Scientist, Center for Coordination Science

Education

  • BA, 1968, Oberlin College, Ohio
  • EdD Education and Social Policy, 1976, Harvard University, Massachusetts