The Patricia Seybold Group
(Download PDF of Company Info)

MAILING ADDRESS:
Patricia Seybold Group
P.O. Box 111
Wollaston, MA 02170
USA
+1 (617) 742-5200
+1 (800) 826-2424
Fax: +1 (617) 742-1028
feedback "@" customers.com

LEGAL ADDRESS:
Patricia Seybold Group
47 Harvard Street, Suite B202
Boston, MA 02129
USA

If you’re a visionary customer-focused executive, the Patricia Seybold Group should be your first choice for ongoing:

• Strategic advice
• Business and technology guidance
• Customer experience best practices
• Help with customer-centric initiatives

Founded in 1978 and based in Boston, Massachusetts, we provide consulting, advisory services, research reports, peer groups, workshops and our Quality of Customer Experience^SM methodology. CEO and founder, Patricia Seybold, is the New York Times best-selling author of Customers.com and The Customer Revolution. Her new book, Outside Innovation, describes the new approach to the process of business innovation—customer co-design. These books offer insights into how to make it easy for customers to do business with you and how to measure and monitor what matters most to a company’s fundamental source of value: its customers.

We’ll help you:

• Better understand your customers and their requirements
• Present your products and services so that customers can make quick buying decisions
• Let your customers serve themselves
• Deepen your relationships with your customers
• Grow the number of profitable customers you attract and retain
• Align your stakeholders around customers’ issues and outcomes
• Select the appropriate tools and technologies to support your business objectives
• Evolve your business processes and your information technology to be more customer-adaptive

Our Mission: To make it easy for your customers to do business with you!