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Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation


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Loomia Recommendations
Customized Solutions for Deep Content, Video, and Ecommerce

If you are in retail in media, entertainment, ecommerce, online services, or online research, Loomia’s recommendation solutions should be on your short list.
August  19,  2010
Susan Aldrich
27 pages



Baynote Collective Intelligence Platform and Recommendation Applications
Automated Recommendations, Search, and Navigation for Multiple Industries

If you are in retail or B2B ecommerce, publishing, telecommunications, travel, media, healthcare, high-tech, consumer packaged goods, or manufacturing, Baynote’s recommendation solutions should be on your short list.
July  8,  2010
Susan Aldrich
23 pages



Avail Intelligence Behavioral Merchandising
Platform Automates Merchandising, Recommendations, Social Search

If you are in retail or B2B ecommerce, Avail Behavioral Merchandising should be on your short list. Avail Intelligence’s solution, among the most mature on the market, with unique support for collaborative merchandising and strong client care.
May  13,  2010
Susan Aldrich
29 pages



Omniture Recommendations
Integration with Powerful Omniture Marketing Suite

If you are in ecommerce, publishing, or advertising, Omniture Recommendations should be on your short list. Omniture’s marketing suite is very strong, with a scalable hosting infrastructure, and Omniture’s client care support marketers cross channel.
April  1,  2010
Susan Aldrich
20 pages



RichRelevance Recommendations
Dynamic, Automated Optimization of 40 Recommendation Strategies

If you are in retail ecommerce, RichRelevance’s RichRecs should be on your short list. RichRecs automatically selects the best of its 40 recommendation strategies to meet the merchant’s stated goals.
February  4,  2010
Susan Aldrich
22 pages



Elastic Path Commerce 6.2
Robust Ecommerce Framework Based on Open Source Components

This is our in-depth evaluation of Elastic Path Commerce offering, Elastic Path Commerce, an open source-based platform geared for heavy customization and deep integration.
January  14,  2010
Mitchell Kramer
53 pages



IBM.com’s New Look: More Than a Face Lift
Using Service-Oriented Architecture to Provide an Adaptive Web Experience

In June 2007, IBM launched its next-generation Web site and the framework IBM will use to provide a unified online experience across all IBM’s Web properties. This new site architecture and approach embodies a number of best practices.
June  28,  2007
Patricia Seybold
17 pages



Guide to Site Search Self-Assessment Podcast and Presentation
Is your search good enough?

Is your site search good enough, or do you need to invest in making it better?
December  12,  2006
Susan Aldrich
19 pages



Site Search Self-Assessment
How Does Your Company’s Search Capability Stack Up?

If your organization can’t agree on whether your site search is adequate, use our self-assessment to shift from anecdote to analysis.
November  2,  2006
Susan Aldrich
12 pages



Getty Images
Making It Easy for Image-Buying Professionals to Do Their Jobs

Getty Images supports image-buying professionals in finding and licensing stock imagery and film for commercial use.
December  8,  2005
Ronni Marshak
15 pages



Knova Self-Service V.6: Self-Service and Support Search Solution
Advanced Linguistics, Auto Classification, and Ontology

Knova Self-Service V.6, a solution for resolution management on customer support Web sites, incorporates a search engine that stacks up well against our self-service and support search solution evaluation framework.
June  13,  2005
Susan Aldrich
16 pages



Self-Service and Support Search Solution Comparison Matrix
EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus Compared to Our Evaluation Framework

This report presents a side-by-side comparison of seven solutions against 23 criteria identified by our Self-Service and Support Search Solution Evaluation Framework.
October  28,  2004
Susan Aldrich
54 pages