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Recommendation Evaluation Framework, Version 1
Innovation in Education: School Children Improve their Families' Livelihoods
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BEST PRACTICES & CASE STUDIES
CRM/CUSTOMER SERVICE
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E-COMMERCE
INNOVATION
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SEARCH & MERCHANDISING
SOCIAL MEDIA & WEB 2.0

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How Custom Product Design Can Spawn Customer-Centric Ecosystems
Elastic Path Commerce 6.2
Kinek Package Delivery Service
Selecting an Online Community Platform
IBM's Enterprise Content Management Strategy: Bigger than ERP?

  

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PeopleSoft Internet Architecture
How This Architecture Stacks Up against Our Framework

The PeopleSoft Internet Architecture provides the foundation PeopleSoft 8 CRM products. It’s a practical approach that leverages technology investments to bring PeopleSoft to the Internet and to enable its customers to become e-businesses. 		September  12,  2002
Mitchell Kramer
16 pages


Anatomy of Web Services:
Five Technology Categories and Selection Criteria

In seizing the Web Services opportunity, use these guidelines to select technologies from our five categories. 		May  16,  2002
Susan Aldrich
12 pages


Oracle Business Intelligence
How Oracle’s Customer-Centric Analytic Application Offerings Stacks Up against Our Evaluation Framework

Oracle Business Intelligence is a framework that includes a technology infrastructure and a set of customer-centric analytic application products that provides analysis, segmentation, prediction, and business performance measurement. 		March  7,  2002
Mitchell Kramer
26 pages