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nGenera Knowledgebase 9.0
Excellent Knowledge Management, UI Content Management, and Analytics
nGenera Knowledgebase 9.0 is a widely used and well proven offering. New capabilities support social media and communities. Enhancements significantly improve the self-service UI and analytic functionality. Read our evaluation of it in this report.
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July
1,
2010
Mitchell Kramer
43
pages
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Executive Summary: Lithium Social CRM Suite
On-Demand Platform for Supporting Customer Communities
Lithium Technologies’ Social CRM platform is an impressive set of SaaS applications interconnected via search, ratings and rankings, and many other integrated components. This report is an Executive Summary of our in-depth analysis of Lithium’s platform.
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December
17,
2009
Matthew Lees
8
pages
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Lithium Social CRM Suite
On-Demand Platform for Supporting Customer Communities
Lithium Technologies’ Social CRM platform is an impressive set of SaaS applications interconnected via search, ratings and rankings, and many other integrated components. If your customer base is sizable enough, we recommend Lithium for your short list.
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November
19,
2009
Matthew Lees
51
pages
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nGenera Knowledgebase 8.3
Excellent Knowledge Management, a Portal-style UI, and Three Deployment Options
nGenera Knowledgebase (nGen KB) is widely used and well proven offering with a customer base of almost 400 and a product history that dates back to 2003. Read our evaluation of it in this report.
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September
24,
2009
Mitchell Kramer
35
pages
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Customer Service Company and Product Update 3Q2008
Wow! Growth Continues in 3Q2008
3Q2008 marked the sixth consecutive quarter of growth for KM-based customer service. The biggest company news was Consona’s rebranding its suites of customer CRM and KM products as Consona CRM.
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November
26,
2008
Mitchell Kramer
20
pages
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IBM WebSphere Portal Version 6.0
How IBM’s Portal Stacks Up against Our Customer Portals Evaluation Framework
This report presents our evaluation of the IBM WebSphere Portal Version 6.0 against our evaluation framework for customer portals.
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September
14,
2006
Mitchell Kramer
35
pages
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BEA WebLogic Portal V.8.1
Good Portlet Support, Content Management, and Search to Help Implement Your Customer Portals
This report evaluates BEA WebLogic Portal 8.1 against our evaluation framework for customer portals. This portal platform packages facilities that will help you design, develop, deploy, and support customer portals that deliver a rich customer experience.
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September
29,
2005
Mitchell Kramer
37
pages
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IBM WebSphere Portal 5.1.0.1
How IBM’s Portal Stacks Up Against Our Customer Portals Evaluation Framework
This report evaluates IBM WebSphere Portal Version 5.1 against our evaluation framework for customer portals. This portal platform packages facilities that will help you design, develop, deploy, and support customer portals.
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August
4,
2005
Mitchell Kramer
36
pages
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Oracle Application Server 10g Portal
How Oracle’s Portal Stacks Up against Our Customer Portals Evaluation Framework
This report evaluates Oracle Application Server 10g Portal against our evaluation framework for customer portal platforms. This portal platform provides a comprehensive set of facilities for developing, deploying, and supporting your customer portals.
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June
30,
2005
Mitchell Kramer
31
pages
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Knova Self-Service V.6: Self-Service and Support Search Solution
Advanced Linguistics, Auto Classification, and Ontology
Knova Self-Service V.6, a solution for resolution management on customer support Web sites, incorporates a search engine that stacks up well against our self-service and support search solution evaluation framework.
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June
13,
2005
Susan Aldrich
16
pages
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Primus Enterprise Search V.4 Self-Service and Support Search Solution
Classification and Context
Primus Enterprise Search stacks up very well against our self-service and support search solution evaluation framework.
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October
21,
2004
Susan Aldrich
22
pages
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